Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
This website and our services are not intended for children under the age of 16. We will not knowingly collect information from website visitors or software users in this age group.
Passive information collection
As you navigate through this website or use our services, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
This website and our services may use and combine such passively collected anonymous information to provide better services to website visitors and our customers, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website and our services. Such information is not combined with personally identifiable information collected elsewhere on the website or our services unless you have consented.
How we collect your personal information
We collect personal information that is necessary for our business activities and in order to provide and develop our services and software. We may do this in a number of ways, including:
We also may collect your personal information when legally required to do so.
What personal information do we collect and why?
The type of personal information we collect may include names, contact details, age, date of birth, address, postcode, telephone numbers, email address and information on how you use, and your preferences regarding our products and services, geo-location including when using our products and services. If we are not provided with the personal information we request, we may not be able to meet your request or provide our products or services to you.
The personal information you provide us may be used for a number of purposes connected with our business operations, which include to:
Your personal information may be used so that we, our wholly-owned subsidiaries, agents and contractors can provide you with information about our products and services, such as by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt out of receiving such information. You may exercise that right by contacting us as set out below.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
Sharing your personal information
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information to:
When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Unless you consent, we otherwise will not disclose your personal information to third parties.
Does my personal information leave Australia?
We will only send your personal information outside Australia:
Access and correction
You may request access to any of the personal information we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
Storage and security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We implement a range of physical and electronic security measures to protect the personal information we hold.
You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.
Links to other websites
Notifiable Data Breaches scheme
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will:
We will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Phone: 1300 363 992
Mail: Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
How to contact us